Returns & Exchanges

We want you to be fully satisfied with your high-performance merino gear, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Whether it is a sizing issue or a change of heart, our goal is to get you back on the mountain as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, ensuring the gear is clean and securely stored for transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the nearest authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.